Chat live is open. Chat with an IT Technician to resolve issues fast.
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Put in a ticket to help us troubleshoot your computer issues.
Call the Student Help Desk at 608-743-5047. Available Monday-Friday, 8 AM - 4 PM.
Try some of these common questions.
If your iPad or Chromebook is broken or damaged and needs repair, please contact your school for a different device.
It is important that you be able to learn with a working technology device, and the District has taken steps to replace your device if it is damaged or broken.
First, make sure your device is plugged in and fully charged.
If that doesn't work, try these directions for resetting your Chromebook.
How to add a student to a family account
How to send a message to the teacher
How to see your child's account
How to change the amount of times you receive notifications
If you are still stuck, try sending a message to your teacher or contacting the Janesville IT Department.
Visit the Guardian FAQ website to view answers to common questions
Connecting a Chromebook to Wifi
Connecting an iPad to Wifi